How customer pressure can lead to poor decisions.
In April 2024, a safety incident occurred during a project involving Meiko (https://www.meiko-global.com/en/). The incident involved improper handling of an electrical connection, which posed significant safety risks.
Meiko were working on an install with tight time scales. The install could not be completed because the electrical supply to the isolation switch was not completed by the electrician. Time was of the essence, and everyone felt the pressure to ensure the project proceeded smoothly and swiftly, so the Meiko installer decided to complete the wiring their selves, trusting in his experience, but crucially a task outside his scope of work and expertise.
The cables were uncapped and the installer made the crucial mistake by assuming the connection wasn’t live. However, the electrician had yet to cap the power cable or implement Lock Out Tag Out (LOTO) procedures.
The cable was live, connected directly to the main distribution box, and the circuit breaker was not switched off and the inevitable occurred. Fortunately, there were no severe injuries, but the incident left a profound mark on everyone involved.
Scope of Work: MEIKO performed work outside their scope. There is an increased risk of accidents due to lack of authorization and expertise. This is why MCFT have a clear Scope of Work Policy that is communicated internally and with the customer. Scope Of Works 2023-2024
Safety Checks: No voltage check was performed on the power cable. This is why MCFT emphasis the need to verify Safe Isolation & Dead Testing SOP - Safe isolation Nov 23 V2.docx
LOTO Procedures: No Lock Out Tag Out procedure was applied. Inability to ensure the circuit was de-energised, leading to potential accidents. This is why MCFT insist upon following the lock-out, tag-out, try-out (LOTOTO) procedure LOTOTO NOV23.docx
Risk Assessment: The risks associated with completing the electrical work were not fully appreciated and short cuts were taken due to time pressures. This is why MCFT conduct dynamic risk assessment on site.
This incident serves as a powerful reminder of the importance of safety, adherence to protocols, and clear communication. Implementing robust safety measures ensures a safer working environment for all. The lessons learned here are vital for every technician, emphasising that safety should never be compromised, even under the most pressing circumstances.
Trying to do the customer “a favour” can very often lead to this sort of incident. Make sure that you’re aware when you are working under pressure, and that it’s not clouding your judgement. Always err on the side of safety, we work in and with customers who have reputations to protect, they don’t want injuries or worse any more than we do. If you are being pressured to cut corners, speak to your Team Leader or Manager. Safe home, every day, every one.
