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We are a kitchen maintenance company that provide our customers with a transparent and world-class service, through our team of friendly and dependable engineers based locally around the globe.
Why MCFT?
Our aim is to be the very best in our field; we’re real people - from time to time things won't go as they should; when that happens, we will chase like mad to put things right. We're pleased to be held to account, to be clear about the scope of works, to show you what we find and what we've done and to self-report on our performance. We aim to be transparent and accountable in our dealings with all our customers.
There are many reasons why our customers choose MCFT including:
Best in class
MCFT can offer you a best in class approach to regular service visits (known as PPM or planned preventive maintenance) which is designed to reduce call outs, improve efficiency and reliability and extend your assets’ life cycles - something we feel that few others can attest to.
We are unique
We are unique in the industry in demonstrating an equipment-specific task-list based on the international maintenance standard SFG20. Depending on your region and local codes, appropriately regular inspection by suitably qualified personnel may be a mandatory requirement either on all work equipment (eg the UK PUWER Regulations) or on specific items (eg UK Gas Regulations).
Our digital solutions
IRIS Customer Portal: We are engaged, accountable and reliable. With transparency at the heart of everything we do, proud to stand by our high-standards ready to demonstrate our work, sharing what we have done and why. We designed our customer portal IRIS to allow our customers to have full transparency on their account, assets and any work carried out.
On IRIS you can:
- Support multiple users
- Gain insights
- Raise callouts
- View invoices and approve quotes
- View your key contacts at MCFT
- Manage your assets
- View status of jobs
Growing Globally
Proud of our high standards, we offer the only kitchen maintenance service which is up to the industry standard - SFG-20. Due to the high levels of servicing we provide our customers, we have subsequently had to expand across continents and countries to help to keep on supporting our customers across the globe.
Customer Focused
One area we really focus on is staying close to our customers, understanding their business, their priorities, their key metrics. We then strive to provide the same – as far as possible enabling self-service with our IRIS portal and supplementing with regular reviews, hard copy reports and follow-up actions. Whilst we absolutely report numbers, our customers are not numbers.
Investment in our people
Proud of our quality, we excel in providing our customers with the market leading servicing of their kitchen equipment. We achieve this by investing heavily in the training of our engineers - developing the most comprehensively trained and competent engineers in the industry.
Trusted Partner to Global Brands
We are an international trusted partner, working with some of the largest and most prestigious companies and venues across the globe. We focus on for customers who demand and recognise high performance. Trusted by some of the largest and most prestigious companies and venues across the globe.
Case Studies
