Our Vision
Our vision is to be the global choice for high-quality commercial kitchen maintenance, providing our customers with a transparent and world-class service, through our team of dependable engineers based locally around the globe.
Our Story
MCFT is an independent business established for over 30 years in the UK, specialising in the service and maintenance of commercial kitchens. We are an trusted international partner, working with some of the largest and most prestigious companies and venues across the globe.
Proud of our quality, we excel in providing our customers with the market-leading servicing of their kitchen equipment. We achieve this by investing heavily in the training of our engineers - developing the most comprehensively trained and competent engineers in the industry.
Our aim is to be the very best in our field; we’re real people - from time to time things won't go as they should; when that happens, we will chase like mad to put things right. We're pleased to be held to account, to be clear about the scope of works, to show you what we find and what we've done and to self-report on our performance. We aim to be transparent and accountable in our dealings with all our stakeholders.
2018 MCFT Team Photo
Our History
McFarlane Telfer (MCFT) was started by Chris Craggs in January 1992 in a small fabrication workshop in Maidenhead, England, producing bespoke stainless steel for London’s West End 5* hotels.
In 1998, the fabricators were joined by service technicians, allowing the business to supply and install turnkey projects. The 2008 Global Financial Crisis prompted a re-appraisal and since October 2010, the business has been focused on commercial kitchen maintenance.
Expansion
Growing from that small base, in January 2015, the Dubai team started, rapidly joined by colleagues in Qatar and, in 2019, Saudi Arabia with teams in three locations across the Kingdom.
In 2021, the Netherlands, in 2022, the Philippines, in 2023 Oman and Belgium; the only multi-territory business in the industry now comprises more than 400 colleagues, with nearly 300 technicians and continues, at the request of its customers, to open new branches in new countries every year.
Senior Leadership Team
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![Close-up of a middle-aged man with gray hair, glasses, wearing a light blue collared shirt.]()
Chris Craggs
Founder
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![A man with glasses, a mustache, and short dark hair, wearing a light blue button-up shirt, standing against a plain white background.]()
George Roberts-Smith
Group CEO
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![Close-up of a middle-aged man with gray hair, glasses, wearing a dark blazer and a striped blue and white collared shirt, against a plain light-colored background.]()
Andrew Richman
UK & Ireland Managing Director
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![Close-up of a man's face showing only his eyes, forehead, and shirt collar, with a plain white background.]()
David Meacock
Group Director of Engineering
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![Close-up of a smiling man with a beard, wearing a dark suit, white shirt, and patterned blue tie, against a plain white background.]()
Adam O'Sullivan
Regional Director
Gulf -
![Headshot of young man with short light brown hair, goatee, wearing a light blue collared shirt with 'MCFT' logo on the chest, smiling slightly, against a plain gray background.]()
Alex Wilson
Regional Director
APAC
Global Managers
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![Headshot of a smiling man in a dark suit and white shirt against a plain background.]()
Damian Figueira
General Manager
Saudi Arabia -
![Portrait of a young man with short brown hair, wearing a dark collared shirt, standing against a plain gray background.]()
James Jarrott
General Manager
Qatar -
![A man with glasses, short brown hair, and a beard smiling and wearing a white collared shirt against a plain white background.]()
Dan Harfield
General Manager
UAE -
![Headshot of a smiling man with short, dark, slicked-back hair, wearing a light blue collared shirt, against a plain light gray background.]()
Koen Bakker
Senior Operations Manager
EU -
![A middle-aged man with short dark hair, blue eyes, and light skin, wearing a blue and white checkered shirt, standing against a plain white background.]()
Ruairi Garrihy
Field Service Manager
Ireland
Find Out More
Find out more about what we do at MCFT, and our People that make it possible.
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