Keeping your kitchen equipment & operations trading, efficient, safe & compliant.

A proactive approach to maintaining equipment, ensuring it operates efficiently and reliably. It extends the life of assets, reduces unexpected breakdowns, and minimizes operational disruptions, such as lost sales or increased costs from manual workarounds.

At MCFT, we follow the international SFG20 industry benchmark to ensure all tasks are completed and documented, with comprehensive reports available, to ensure you are aware of what work is required, recommended and why.

Proper PPM can also enhance performance, lower energy bills, and prevent safety risks, aligning with legal requirements like the UK’s PUWER regulations. By investing in qualified technicians and thorough maintenance practices, businesses save significantly in the long run, both financially and reputationally.

The secret to minimising breakdowns, and keeping your kitchen running, efficient and compliant.

Planned and Reactive Maintenance

Planned Maintenance (PPM)

Equipment breakdowns can happen at any time, and when they do, a fast and effective response is essential to minimise disruption and keep your operation running smoothly.

Our Reactive Maintenance service provides responsive engineering support designed to get your equipment back up and running as quickly as possible.

We offer a 24/7 response to our contracted customers and will mobilise the right person with the requisite skills to attend site and resolve issues efficiently. Our experienced engineers work across a wide range of commercial catering equipment, delivering reliable repairs and practical support when it matters most.

With a focus on rapid response, clear communication, and quality workmanship, MCFT helps businesses reduce downtime, maintain operational continuity, and keep commercial environments running safely and efficiently.

Reactive Maintenance (Callouts)

The MCFT Difference

Round the clock response

We offer a 24/7 response to our contracted customers and will mobilise the right person with the right skills.
Maintenance that works for you

We will build a maintenance programme around your needs and work with you to ensure "best-fit" based results.
Local MCFT Technicians

Our engineers are hired and work in areas local to them, not sub-contracted. Your local engineer will effectively become an extension of your catering team, and you will also have a dedicated service desk contact.
World-class Standards

We are unique in the industry in demonstrating an equipment-specific task list based on the international maintenance standard SFG20.
Transparent, Industry focused systems

Our customer portal IRIS provides you with real-time communication to and from technicians, a platform to log breakdown calls and view real-time progress, along with performance and estate insights.
Our industry partners & suppliers.

We work closely with a range of suppliers, such as: Foster, Rational, Winterhalter, Retigo, True Refrigeration, Falcon, Welbilt, Meiko, Electrolux and many more.
Our long-standing relationships with our industry parters provide our technicians with training and support, to ensure we are looking after your equipment - not only to SFG20 standards, but as per manufacturer standards.

Partner with us

Reach out to the team to find out more about our Maintenance Services.

Get your free quote

“"The technician who came to service our fridges, yesterday, was, without doubt the most professional, thorough and personable technician we have ever had. We cannot thank and praise him highly enough. He talked us through every stage of what he was doing and why etc.”

— Facilities Manager, Paul Hamlyn Foundation

Our Process

Three men in navy blue shirts working on a machine in a white-walled room.

Step 1: Initial Enquiry

Complete our online enquiry form and tell us a little about your operation, requirements, or current challenges.

Step 2: Regional Team Review

Your enquiry is directed to the most relevant regional team, ensuring you're connected with the right people from the start.

Step 3: Initial Consultation

A member of our sales team will contact you promptly to discuss your requirements, answer questions, and understand how MCFT can support your operation.

Step 4: Site Visit & Assessment

We'll arrange a face-to-face meeting or site visit to gain a clearer understanding of your kitchen environment, equipment, and operational needs.

Step 5: Tailored Proposal

Following the consultation, we'll provide a tailored quotation and recommended solution based on your specific requirements.

Step 6: Follow-Up & Review

Our team will guide you through the proposal, answer any questions, and ensure you're confident in the recommended approach.

Step 7: Customer Onboarding

Once you're ready to proceed, we'll onboard your business and introduce you to your regional support network, from engineers and Business Development Managers to our service desk teams.

Step 8: Dedicated Account Management

You'll be assigned a dedicated Account Manager who will act as your main point of contact and ongoing support throughout the partnership.

Step 9: Ongoing Support

From reactive callouts and planned maintenance to asset management and operational support, our team remains on hand to keep your kitchens running efficiently.