Healthcare Support
Whether you manage care homes, a private hospital, an NHS site or a wider healthcare estates, MCFT can help you keep essential kitchen and refrigeration equipment safe, compliant and running.
Keeping your kitchens compliant, operational and under control.
For NHS sites, private hospitals, care homes and residential care providers, equipment failure is more than an inconvenience. It can disrupt meal service, affect patient and resident wellbeing, increase compliance risk and create urgent pressure for estates, facilities and catering teams.
MCFT helps healthcare organisations reduce downtime, stay audit-ready and control asset costs through proactive maintenance, dedicated engineers and complete lifecycle management of catering and refrigeration equipment.
When equipment fails, healthcare teams feel it fast.
In healthcare, a failed combi oven, dishwasher, cold room, fridge or freezer can quickly become an operational problem. Meal service is disrupted. Teams start chasing updates. Temporary fixes become expensive. Compliance records become harder to evidence. Estates and catering teams lose time they do not have. Patient care can be impacted.
MCFT is designed to remove that pressure.
We help you move from reactive firefighting to planned, visible and accountable maintenance — so your kitchens keep running safely.
Download our case study
Find out how we saved over 16% in maintenance costs for one of our NHS customers.
What MCFT helps you achieve
Reduce avoidable downtime
Proactive planned maintenance helps identify issues before they become urgent failures, protecting meal service and day-to-day operations.
Stay compliant and audit-ready
Our IRIS portal provides clear service records, asset histories, PPM progress and maintenance evidence to support internal audits and CQC Regulation 15 expectations.
Controled maintenance spend
Clear and transparent, digital records of asset performance, repair history and replacement priorities so you can make better decisions on repair versus replace.
Simplified supplier management
One trusted partner for catering and refrigeration maintenance, and equipment supply - backed by dedicated account management and clear escalation routes.
Improved visibility across sites
IRIS, MCFT's customer portal - to manage assets, callouts, quotes, invoices, job progress and documentation in one place.
Protect the full asset lifecycle
From onboarding and planned maintenance to remedials, replacement advice and lifecycle planning, MCFT helps you get more value from every asset.
Proactive maintenance. Dedicated engineers. Full asset visibility. Built for healthcare environments where failure is not an option.
Supporting healthcare providers across the UK
The service that we have been getting from MCFT as a supplier has been very good. Prompt responses to address concerns and a team of hardworking engineers who provide good feedback has also helped us get resolutions quicker.
Imperial College Healthcare NHS Trust | Health and Care Division
NHS Estates & Hospitals
For busy NHS environments, MCFT helps estates, facilities and catering teams maintain critical kitchen and refrigeration assets with better visibility, planned maintenance and dependable support.
Key benefits:
- Estate-wide asset visibility
- PPM and remedial tracking
- Compliance evidence
- Reduced reactive maintenance pressure
- Support for complex, multi-site operations
Private Healthcare
For private hospitals and clinics, service quality and operational continuity are essential. MCFT helps protect patient experience by keeping kitchen and refrigeration assets reliable, compliant and well managed.
Key benefits:
- Fast escalation routes
- Dedicated account management
- Clear job tracking
- Asset-level spend visibility
- Proactive maintenance planning
Care Homes & Residential
In care homes, catering is central to resident wellbeing. MCFT helps reduce disruption, protect food service and support maintenance records across single homes or larger care groups.
Key benefits:
- Reliable kitchen equipment support
- Refrigeration and cold storage maintenance
- CQC Regulation 15 support
- Easy callout logging through IRIS
- Lifecycle planning and replacement advice
Find out how much you can save
Download our ROI fact sheet, learn how much you can save with proper PPM
Your support network
Our network of locally based technicians are strategically positioned throughout the UK, allowing us to provide a local, fast, dependable and efficient service to our customers.
Our technicians are not only highly trained on all assets, but also familiar with the specific requirements and infrastructure of your site and region. Whether it’s planned maintenance or urgent support, they bring in-depth local knowledge and a local, personal touch to every job.
As a customer of MCFT, you will have a dedicated Refrigeration/ Catering engineer allocated to your site, along with an account manager and key customer service contacts who will work closely with your site to understand the unique needs of your business.
Together, our local teams and centralised support help us deliver reliable service tailored to your business — to ensure your kitchen keeps on running, giving you peace of mind.
"MCFT had taken over from a supplier who had not been performing very well at all. They were left with a number of
issues when picking up the services, however, were ready for the challenge. A great amount of time was invested to fix a high volume of issues in a short space of time, whilst continuing to deliver a great level of service."
Performance and Technical Compliance Manager | Bristol NHS Trust
Your digital solution
We are engaged, accountable and reliable. With transparency at the heart of everything we do, proud to stand by our high-standards ready to demonstrate our work, sharing what we have done and why.
We designed our customer portal IRIS to allow our customers to have full transparency on their account, assets and any work carried out.
On IRIS you can:
- Support multiple users
- Gain insights
- Raise callouts
- View invoices and approve quotes
- View your key contacts at MCFT
- Manage your assets
- View status of jobs
Book your FREE site survey
Arrange for one of our local team to visit your site to provide a FREE asset review - understand how much you can save!
