Our Services
Explore our services that help keep your commercial kitchens running smoothly, safely, and efficiently.
Planned Preventative Maintenance (PPM)
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New Equipment
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Warranty
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Reactive Maintenance
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Digital Asset Management (IRIS)
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Planned Preventative Maintenance (PPM) • New Equipment • Warranty • Reactive Maintenance • Digital Asset Management (IRIS) •
Planned Preventative Maintenance (PPM)
MCFT are focused on ensuring a job well done, and delivering true value to your organisation - keeping your equipment and operations trading, efficient, effective and compliant.
24/7 Support
Reactive Maintenance
Planned Preventative Maintenance (PPM)
The secret to minimising breakdowns is to look after your equipment, and the best way to look after your kitchen, keep it running, efficient and compliant is via a proper Planned Preventative Maintenance (PPM) schedule, at MCFT we follow the international SFG20 industry benchmark to ensure all tasks are completed and documented, with comprehensive reports available, to ensure you are aware what works are required, recommended and why.
Planned Preventative Maintenance (PPM) is a proactive approach to maintaining equipment, ensuring it operates efficiently and reliably. It extends the life of assets, reduces unexpected breakdowns, and minimizes operational disruptions, such as lost sales or increased costs from manual workarounds. Proper PPM can also enhance performance, lower energy bills, and prevent safety risks, aligning with legal requirements like the UK’s PUWER regulations. By investing in qualified technicians and thorough maintenance practices, businesses save significantly in the long run, both financially and reputationally.
New Equipment
World-class, reliable, local service
We will build a maintenance programme around your needs and work with you to ensure "best fit" based results. Our engineers are hired and work in areas local to them, so, your local engineer will effectively become an extension of your catering team, and you will also have a dedicated service desk contact. We offer a 24/7 response to our contracted customers and will always aim to mobilise the right person with the requisite skills.
Our people
We are specialists in the maintenance of catering and refrigeration equipment for the past 30 years. Around the world, MCFT sets the standard for training with rigorous standards. You can be assured that all MCFT technicians attending calls know their trade, and can explain issues and offer solutions.
Our industry partners and suppliers
We work closely with a range of suppliers, such as: Foster, Rational, Winterhalter, Retigo, True Refrigeration, Falcon, Welbilt, Meiko, Electrolux and many more. Our long standing relationships to our industry parters provide our technicians with training and support, to ensure we are looking after your equipment, managing your warranties - not only to SFG20 standards, but as per manufacturers standards.
We are unique in the industry in demonstrating an equipment-specific task-list based on the international maintenance standard SFG20. Depending on your region and local codes, appropriately regular inspection by suitably qualified personnel may be a mandatory requirement either on all work equipment (eg. the UK PUWER Regulations) or on specific items (eg. UK Gas Regulations).
Transparent, industry focused systems
We developed industry-focused foodservice solution, IRIS, to provide transparency and trust in MCFT. IRIS gives you real-time communication with technicians, a simple platform to log breakdowns and track progress, access key documents including job records, quotations and invoices, alongside performance data, estate insights, key contacts, and contract information.
We are an international trusted partner, working with some of the largest and most prestigious companies and venues across the globe. We focus on customers who demand and recognise high performance.
Reactive Maintenance
New Equipment
Warranty Support
Standards
Trusted by global brands
Digital Asset Management (IRIS)
A member of our sales team will contact you promptly to discuss your requirements, answer questions, and understand how MCFT can support your operation.
Customer Retention
We’ll arrange a face-to-face meeting or site visit to gain a clearer understanding of your kitchen environment, equipment, and operational needs.
Step 5: Tailored Proposal
Following the consultation, we’ll provide a tailored quotation and recommended solution based on your specific requirements.
Step 6: Follow-Up & Review
Equipment breakdowns can happen at any time, and when they do, a fast and effective response is essential to minimise disruption and keep your operation running smoothly. Our Reactive Maintenance service provides responsive engineering support designed to get your equipment back up and running as quickly as possible.
We offer a 24/7 response to our contracted customers and will mobilise the right person with the requisite skills to attend site and resolve issues efficiently. Our experienced engineers work across a wide range of commercial catering equipment, delivering reliable repairs and practical support when it matters most.
With a focus on rapid response, clear communication, and quality workmanship, MCFT helps businesses reduce downtime, maintain operational continuity, and keep commercial environments running safely and efficiently.
We’re independent and industry experts, which means we can provide impartial and well-considered recommendations on equipment for your site. We take into account energy-saving goals, operational efficiency and the long-term performance of your kitchen, helping you find the right solution without the hassle. Whether you know exactly what you need or require guidance from start to finish, we can acquire and install your equipment on the best possible terms while keeping disruption to a minimum.
We offer a whole-of-life approach to new equipment. From supplying and installing your kitchen equipment to maintaining it throughout its lifespan and disposing of it when the time comes, we’re here to support you every step of the way. Working closely with trusted industry partners and local engineers, we ensure your equipment is delivered, installed and maintained efficiently so your kitchen continues to operate reliably with minimal fuss to you.
Warranty
Digital Asset Management (IRIS)
Our Process
Global Coverage
We’re trusted warranty service providers for a number of leading global equipment manufacturers, carrying out authorised remedial and warranty works on their behalf. If equipment develops a fault during its warranty period, manufacturers can call on our experienced engineers to respond quickly and professionally, ensuring repairs are completed to the highest standard and in line with manufacturer requirements.
Our long-standing relationships with global manufacturers reflect the trust placed in us to protect their equipment, reputation and warranty standards. Whether it’s diagnosing faults, carrying out repairs or ensuring equipment continues to operate efficiently, we provide reliable support that gives both manufacturers and customers complete peace of mind.
Effective kitchen operations rely on more than reactive support, they rely on having clear visibility of your assets, maintenance activity, and operational performance. That’s why we developed IRIS, MCFT’s digital asset management platform built specifically for the foodservice industry.
IRIS gives customers a centralised platform to manage and monitor their equipment estate in real time. From logging reactive callouts and planned maintenance requests to viewing job histories, quotations, invoices, compliance documents, and part ETAs, everything is accessible in one place, helping simplify day-to-day asset management.
Designed around commercial kitchen environments, IRIS provides greater transparency, faster communication, and improved operational oversight. Whether managing a single combi-oven or a multi-site estate, the platform helps businesses track equipment performance, reduce downtime, and make more informed decisions around their assets and maintenance activity.
Assets Maintained
Complete our online enquiry form and tell us a little about your operation, requirements, or current challenges.
Our team will guide you through the proposal, answer any questions, and ensure you’re confident in the recommended approach.
Step 7: Customer Onboarding
Once you’re ready to proceed, we’ll onboard your business and introduce you to your regional support network, from engineers and Business Development Managers to our service desk teams.
Step 8: Dedicated Account Management
You’ll be assigned a dedicated Account Manager who will act as your main point of contact and ongoing support throughout the partnership.
Step 9: Ongoing Support
From reactive callouts and planned maintenance to asset management and operational support, our team remains on hand to keep your kitchens running efficiently.
Average Response Times
Step 1: Initial Enquiry
Step 2: Regional Team Review
Your enquiry is directed to the most relevant regional team, ensuring you’re connected with the right people from the start.
Step 3: Initial Consultation
Step 4: Site Visit & Assessment
Get In Touch
If you're interested in working with us, complete the form with a few details about your project. We'll review your message and get back to you within 48 hours.