Our own IT team has developed bespoke technology unique to MCFT that has a host of benefits. Our customer portal, IRIS is designed to make all information readily available on a 'as needed' basis. Our engineers use ORCA to manage their task lists and to get sign off on site.
Read more about these unique digital solutions below:
IRIS - everything at your fingertips
We recognise that customers are looking for ‘ease of dealing’ when it comes to service providers and our client portal IRIS has been developed exactly for this reason.
IRIS enables you to:
- book a call out
- enquire about an ongoing job
- look up the service history and spend of an asset and much more.
Rather than trawling through cumbersome reports, you can drill into the data on IRIS for direct and secure access to all information held on our system, making it as easy and risk free as possible to find exactly what you want, when you want it.
Gas safety certificates, F Gas management, asset condition reporting, spend and history analysis are all held for you to access in real-time.
ORCA - managing workflows
Our engineers all have an app on their phones which contains the task lists for each customer site. It enables them to create service reports, access asset information and order parts.
ORCA has the unique ability to generate dynamic risk assessments
applicable to your site. Our engineers must complete this mandatory risk assessment before commencing any job.
The assessment covers more than 20 questions, ranging from required permits to waste removal. Both our engineer and on-site management have to sign-off the risk assessment, assuring a safe work environment for both our engineer and on-site staff.
Once the job is finished, you will be asked to provide sign off via the app. No need for reams of paper that need filing. Everything is recorded at the touch of a button, and then available to you in future via our customer portal, IRIS.