There’s what people call a service or ppm visit and there’s a proper PPM visit. To be effective, a PPM visit need to
1/ Assess ongoing safety of equipment (vulnerability to gas or electrical issues)
2/ Carry out actions which will ensure the correct and efficient operation of the equipment
3/ Document condition and report any recommendations on remedial action
None of these can be properly achieved by a visual inspection – the only way to carry out a useful PPM visit is to take appropriate panels off and access the inner workings of equipment – cleaning condensers and evaporator coils, blowing through and adjusting burners, greasing gas taps and checking that electrical components still have se cure connections and there are no signs of over-hearing or burning. And then writing up and submitting the records – with recommendations and quotes where appropriate.
We continually receive praise for the thoroughness of our work – and the consequent correct operation of equipment.
1/ Get there quick
2/ Fix if first time if you can
3/ Get back with the right parts as quickly as possible if you can’t
4/ Ensure that your fix is final – and doesn’t need recalls!
5/ Communicate every step of the way
Sounds simple – actually difficult to achieve –and an area in which we excel – with particular focus on getting back quickly, nailing it down and communicating every step of the way.