Increasingly, multi-national corporate customers – in Business, Education, Healthcare or the Public Sector, prefer to employ multi-national service providers – not just for economies of scale, more often in order to achieve common standards, to share best practice and to allow rapid implementation of communications from centre.
Historically, there’s been a step-change in the capabilities of smaller, specialist sub-contractors when dealing with these international service providers – they have typically had to deal with a large number of disparate, regional providers – sometimes with patchy and risky results.
It has been McFarlane Telfer’s aim to change that and to offer a niche service aligned to the highest corporate standards – to a national and now an international customer base.
Key to this process, is the endorsement and partnership with global manufacturers ; the company aims to develop and maintain support relationships with all the major industry players – to give access to technical support, product training, OEM spares and competitive pricing.
Also fundamental is the partnership with customers to achieve a resolution of issues – predictably, you won’t achieve a first class result in second- class conditions (especially restricted space and time) - working together we can agree how to achieve the optimum solution.
The common bond between all our customers is that they expect and require high standards –before we start, in delivering the fix – and in documentation afterwards.